Archive for 2011 March

ColorLabs Has Just Got a Facelift

After having been more than 2 years in business, ColorLabs finally gets its second facelift. The site is now fairly simpler and shows a lot of whitespace which makes reading much more enjoyable. It is also in so many ways more integrated so users will find it easier to explore.

First-Time Installation Service

Okay, this is something that is completely new at ColorLabs and we bet you’re going to love this. Each purchase now includes a free, optional first-time installation and configuration service and we promise to make your web site ready in 24 hours. Not only is this so great and helpful for you all, this also cuts the number of technical issues raised in our support systems, which in turn will let us focus more on designing new products for you. To opt-in, you need to submit a request to the Resolution Center and we’ll get down to business in a snap.

Support Systems

We also have just upgraded our support systems. We now have the Resolution Center, a member-restricted area where you can get one-to-one assistance from our dedicated support agents. This system is very secure and you can safely provide us with your WordPress and FTP accounts details if need be. This simplifies matters significantly and you will get your technical issues resolved more quickly.

Additionally, we will have the Discussion Forum, another member-restricted area where you can interact with other members and share your experience using our products. Here, you can find awesome mods that somebody else has done to our themes and discuss how to get them. We will closely monitor this forum as sometimes users raise technical issues which should have been posted to the Resolution Center. This forum is not yet online and we will tell you more about this after. At the moment you will still get forwarded to the current User Forum.

Theme Licensing

All our products are now licensed under GNU General Public License. We simply want to comply with WordPress, the publishing platform that we love so much, and we hope this change will benefit you in so many ways.

What next?

We are still cooking so many things here at ColorLabs. We are trying to focus more on publishing tutorials for you and providing a better customer service. We also have some cool themes waiting to be released and we bet they simply can’t wait to see you. And last thing, we are now recruiting. If you have a passion for design, do drop us a line. You might be the one we have been looking for.

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